I am wondering that why F-Secure, always failed to remove packed viruses. Although they have mentioned in their policy documents that they will not delete packed malware. But why not? If I can remove it by just hitting delete then why not a world class security software? What are your opinions about this? IMHO they should add the ability to remove packed malware infections.
I believe the best would be contacting their support and requestring for an explanation. This would also help them to improve their product.